Client care
Shipping
Complimentary insured shipping on orders over $500; a flat $25 otherwise, anywhere we ship.
Orders leave within one business day, fully tracked and signature-required. International
duties and taxes are calculated at checkout and paid at the point of sale, so nothing is
collected on your doorstep.
Returns
Fourteen days from delivery. The piece has to come back unworn with its authentication card
intact and attached — the card is what makes the piece resaleable, so a missing card means we
cannot accept the return. Refunds land within three business days of the piece clearing our
inspection.
Sizing & resizing
Ring sizes are US. If you are between sizes on a wide band, go up — wide bands wear tighter
than thin ones. Free resizing within your 14-day window on any solid silver band we sell;
after that it is charged at cost. Chains, cuffs and pieces with stone settings cannot always
be altered, and we will tell you before you buy if that applies.
Condition, honestly graded
Pre-owned silver develops a patina and picks up marks. That is not damage — it is the piece
having been worn, which is what it was made for. We grade plainly:
- New with tags — unworn, original packaging present.
- Excellent — worn lightly. Marks visible only on close inspection.
- Very good — honest wear and patina, no structural issues, all hardware sound.
Anything below that we do not list. If a piece has been repaired, resized or restored, it is
stated in the listing and on the authentication card — every time.
Frequently asked
Is everything genuine?
Every piece clears two independent authentication passes before it is listed, and ships with a
signed card recording both. If a piece you buy from us is ever shown not to be authentic, we
refund it in full, indefinitely, no time limit.
Do you sell new pieces?
Some — where a piece has come to us unworn with its original packaging, it is graded
“new with tags”. Most of what we carry is pre-owned, which is why it exists at all:
the pieces worth hunting for are not in production any more.
Can you find something not listed?
Usually. Our buyers work a network of collectors and dealers across three continents. Send the
request with a budget ceiling — most are filled inside a month, and we do not charge a finder’s fee.
Do you ship internationally?
Yes, everywhere our insurer covers, which is most places. Some countries restrict precious
metal imports; we will flag it before charging you if yours is one of them.
How do I pay?
All major cards, and instalment plans on orders above $1,000. High-value pieces can be paid by
bank transfer — ask and we will send details. We never take payment over social media, and we
will never message you asking for a transfer. If someone does, it is not us.